Getting the most out of your Atlassian Products…
Professional consulting, license management, development and support services to get the most out of your Atlassian stack.
Our Service Portfolio
As certified Atlassian Gold Solution Partner, Lupus Consulting provides high quality Consulting Services covering the entire Atlassian product portfolio. Our services include:
- Solution design
- Business analysis (understanding / optimizing your business needs)
- Installation / Configuration
- Performance optimization
- License management
Our focus is to build up a long-term partnership and establish a mutual trust to create a sustainable solution in your organization
We take care of your licenses and help you to choose wisely from the wide variety of add-ons and various licensing options, so that you can use your budget with maximum efficiency.
Process Improvement &
We analyse your business needs and improve your processes. Our Services includes:
- Resource Management
- Agile Development best-practices
- Service Desk based on ITIL standards
- Core business processes (HR, Legal, etc.)
- Access Control
- Auditing, GDPR requirements
Our experienced consultants can aid you to make the right decisions when it comes to infrastructure, Atlassian licenses, add-ons, and their configuration. All the tricks that you will ever need are already up our sleeves.
Sometimes built-in features and apps are just not enough, especially when it comes to integration tasks. Our development team can help you to fill those gaps with custom apps cost efficiently.
Lupus Consulting established its SAP support team back in 2007, which was strengthened by veteran Atlassian experts 3 years ago. With this capable team we can provide you with professional support services tailored to your needs. Our services include:
- L1/L2/L3 support, product administration
- Up-to 24/7 availability, customizable SLAs
- Implementation of JIRA Service Desk / email / phone channels to handle your tickets
Our Value Proposition
Experienced Consultants & Business Analysts
License management, choosing platforms, versions, sizing infrastructure or just tricky tasks at hand? Our experienced consultants and business analyst cover the whole Atlassian product portfolio and are used to Agile methods and best practices.
Atlassian Support Team trained on SAP
Lupus Consulting established its SAP support team back in 2007, which was strengthened by venerated Atlassian experts 2 years ago. This joint team is capable of handling all types of incoming requests from our clients, requests related to Atlassian and SAP topics alike.
Our development team participated in the design and development of multiple popular and successful add-ons available at the Atlassian Marketplace.
Beside numerous Atlassian certificates, our colleagues are also holding well-respected project management and Java development credentials as well.
Atlassian Product Portfolio in a nutshell
When it comes to agile software development, JIRA Software is the tool to plan, track, and release software. However, the user-friendly visualization of tickets also makes JIRA Software the ideal tool for supporting non-IT users and processes like that of human resources, finance, or legal department.
Combined with the portfolio for JIRA add-on, companies can create a visual roadmap for all their projects, manage the capacities of their teams, communicate plans and progress.
Confluence is the universal collaboration tool. Whether a single source of truth for documentation or a knowledge base for a company’s service desk users and operators is needed, Confluence is the tool to manage collaboration within organizations properly.
Confluence enables teams to work together in real time on any page and ensures full transparency about who is editing any page and changes become evident while they happen.
Jira Service Desk is a fully featured ITIL compliant service desk solution having a large number of features inbuilt like self-service, automation, SLAs, or customer satisfaction reporting.
It is easy to use and to set-up according to specific needs as it offers a development-free customization for Operators. Jira Service Desk is widely used across our clients as internal help desk solution not just supporting IT processes, but also supporting the needs of other departments like back office, human ressources or even legal.
The de-facto standard for time-tracking and reporting in JIRA Software and Service Desk.
This 3rd party extension provides organizations with an easy to use but powerful tool for time recording. It has a rich set of reporting capabilities and ensures transparency across the company about the time spent on projects and or any other activities.
Fully integrated with JIRA Software and Confluence, Atlassian offers a wide variety of tools supporting an organization’s software development activities. Bitbucket as GIT repository, Bamboo as CI (Continuous Integration) and CD (Continuous Deployment) server give enterprise-grade alternatives for open source solutions like GitHub and Jenkins.
With FishEye & Crucible companies can implement agile code review practices efficiently.