SAP Basis Support Services

Lupus Consulting provides full SAP basis services. We offer individual services, or support our clients based on pre-defined service packages, which are designed to comply with client needs.

View three types of pre-defined/fixed price packages

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BRONZE PACKAGE

MINIMUM LEVEL OF SAP BASIS PACKAGE PROVIDING STANDARD OPERATION SERVICES INCLUDING

  • Daily monitoring of SAP and database services
  • Proactive daily operation
  • Incident analysis and resolution but not root cause resolution
  • Audit support up to 8 hours quarterly

SILVER PACKAGE

PROVIDING REGULAR MAINTENANCE ACTIVITIES ON TOP OF THE BRONZE STANDARD OPERATION SERVICES INCLUDING

  • Regular patching activities on SAP application level (support package installations)
  • SAP client management
  • Transport system configuration

GOLD PACKAGE

CONTAINS TOTAL SET OF BASIS SERVICE ACTIVITIES INCLUDING

  • Database and SAP performance diagnosis and tuning
  • Database release changes
  • Data archiving
  • Authorization concept design and maintenance
  • Installations (sizing, add-ons, products)

There are detailed activity lists of each service package on request.

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View our extended add-on packages

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+Add-on package: SAP GUI management

Package extension contains SAP GUI management services including:

  • Installation
  • Configuration
  • Maintenance
  • Troubleshooting

+Add-on package: SAP User management

Package extension to provide SAP User management activities including:

  • User creation
  • User modification
  • User deletion (set to inactive)
  • User password reset

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View three types of pre-defined/fixed price packages

read more

BRONZE PACKAGE

MINIMUM LEVEL OF SAP BASIS PACKAGE PROVIDING STANDARD OPERATION SERVICES INCLUDING

  • Daily monitoring of SAP and database services
  • Daily monitoring of SAP and database services
  • Proactive daily operation
  • Incident analysis and resolution but not root cause resolution
  • Audit support up to 8 hours quarterly

SILVER PACKAGE

PROVIDING REGULAR MAINTENANCE ACTIVITIES ON TOP OF THE BRONZE STANDARD OPERATION SERVICES INCLUDING

  • Regular patching activities on SAP application level (support package installations)
  • SAP client management
  • Transport system configuration

GOLD PACKAGE

CONTAINS TOTAL SET OF BASIS SERVICE ACTIVITIES INCLUDING

  • Database and SAP performance diagnosis and tuning
  • Database release changes
  • Data archiving
  • Authorization concept design and maintenance
  • Installations (sizing, add-ons, products)

There are detailed activity lists of each service package on request.

close

View our extended add-on packages

read more

+Add-on package: SAP GUI management

Package extension contains SAP GUI management services including:

  • Installation
  • Configuration
  • Maintenance
  • Troubleshooting

+Add-on package: SAP User management

Package extension to provide SAP User management activities including:

  • User creation
  • User modification
  • User deletion (set to inactive)
  • User password reset

close

Besides the chosen service package Lupus basis team can deliver any of the predefined activities on request.

Besides the chosen service package Lupus basis team can deliver any of the predefined activities on request.