SAP-Basis Services
From system installation/upgrade to Go-Live support to a “run & build” support as a managed service Lupus Consulting offers the full bandwidth of SAP basis services.
Our experienced SAP-Basis experts cover both the traditional SAP products as well as the latest SAP technologies stack like S/4HANA. We have hands-on experience in setting up and running on-premise and Cloud based solutions or a mixture of both worlds. Lupus Consulting SAP-Basis services is the perfect addition to our business process-oriented support services offerings and also complete our Consulting offerings in particular in the domain of implementation and roll-out services.
Our Service Offerings
Monitoring & Alerting
Database Monitoring
- Availability, Performance
- Utilization, Error log
SAP-Basis Monitoring
- Availability and work process status
- Short Dumps and jobs
- Syslog and spool
- Memory Usage
- Updates
Support Services
- SLA based “run & build” support
- 7x24x365 support with global delivery capability
- Service Desk, 1st, 2nd and 3rd level support
- ITIL and CMMi based
- Escalation management
- Ticketing system (Jira)
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Regular review of Service Management and quality assessment
Service & Maintenance
- Support and backfill for internal IT
- Recommendation Management
- Implementation of recommendations and performance Management
- Database and SAP Upgrade (EHP and other patches)
- Installation and configuration of new functionality
- System- and client copies
- IT-architecture consulting
Additional Competencies
Directly contact us:
Contact Person: Holger Kosboth
Phone: +49-731 14 11 57 342
Mobile: +49-177 875 0 600
Email: holger.kosboth@lupusconsulting.com