SAP-Basis Services

From system installation/upgrade to Go-Live support to a run & build support as a managed service Lupus Consulting offers the full bandwidth of SAP basis services.

Our experienced SAP-Basis experts cover both the traditional SAP products as well as the latest SAP technologies stack like S/4HANA. We have hands-on experience in setting up and running on-premise and Cloud based solutions or a mixture of both worlds. Lupus Consulting SAP-Basis services is the perfect addition to our business process-oriented support services offerings and also complete our Consulting offerings in particular in the domain of implementation and roll-out services.

Our Service Offerings

Monitoring & Alerting

Database Monitoring

  • Availability, Performance
  • Utilization, Error log

SAP-Basis Monitoring

    • Availability and work process status
    • Short Dumps and jobs
    • Syslog and spool
    • Memory Usage
    • Updates
Support Services
  • SLA based “run & build” support
  • 7x24x365 support with global delivery capability
  • Service Desk, 1st, 2nd and 3rd level support
  • ITIL and CMMi based
  • Escalation management
  • Ticketing system (Jira)
  • Regular review of Service Management and quality assessment

Service & Maintenance
  • Support and backfill for internal IT
  • Recommendation Management
  • Implementation of recommendations and performance Management
  • Database and SAP Upgrade (EHP and other patches)
  • Installation and configuration of new functionality
  • System- and client copies
  • IT-architecture consulting

Additional Competencies

Holger Kosboth SAP Lupus Consulting

Contact us for more information:

 

Holger Kosboth | +49-731 14 11 57 342 | holger.kosboth@lupusconsulting.com