Our AMS service aims for operational excellence in your RUN processes. We follow a TCO-based approach that ensures tight budgets are met through clearly defined governance. We make sure your SAP systems meet the demands of today and tomorrow!
Functional and technical AMS for your SAP applications: from on-premise to hybrid environments all the way to cloud-based systems. Our comprehensive end-to-end support of your business processes in Run & Build, based on industry standards such as ITIL, safeguards your investment and ensures a future-proof application landscape through continuous improvement.
With service centers across Europe, the Americas, and our partners in APAC, our multilingual extended teams deliver seamless, follow-the-sun (24x7) support whenever and wherever you need it.
Comprehensive, three-tiered, and multilingual, including German-speaking support
Level 1: Rapid response via our dedicated service desk
Level 2: Solution-oriented support by experienced consultants
Level 3: Strategic optimization by senior experts
Customer-specific delivery model and SLAs tailored to your business needs
Regular budget and performance reporting
Transition -> Run -> Governance Methodology
Smart dispatching and quality assurance
Continuous improvement and knowledge management
Proactive monitoring and rapid issue resolution keep your business moving.
Our governance model aligns Run and Build to your strategic goals, with clear roles and responsibilities, escalation paths, reporting, SLA adherence, and continuous feedback.
Enhancing, integrating, and innovating following a “standard functionality first” and TCO approach.
We will treat your system
as if it was
our own
Discovery & Approach
Deep dive into the tech stack, business processes, and culture, and develop an approach to take over the AMS service.
Build Knowledge
Review documentation, observe standards, perform workshops, and develop the support model.
Shadowing
Shadowing and reverse shadowing by the current Support and Lupus Consultants
Service & Support
Run efficient AMS service, including continuous improvement, and apply the governance model.
AMS Experts
Tickets Managed Monthly
Support Hours Delivered Monthly
Knowledge Transfer Guarantee
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