SAP Application Management Services (AMS) refer to the outsourcing of the maintenance, support, and management of a company's SAP applications to a third-party provider. These services ensure that your SAP systems run smoothly and efficiently, covering everything from daily operations and system monitoring to issue resolution and performance optimization. By engaging an AMS provider, businesses can ensure their SAP environment is secure, up-to-date, and aligned with their business objectives.

At Lupus Consulting, our SAP Application Management Services (AMS) are designed to strengthen, develop, and support your entire SAP landscape, ensuring high operational efficiency and continuous functionality. Our expert teams provide a holistic approach to managing your systems, focusing on rapid problem-solving and proactive improvements.

Our comprehensive AMS offerings include:

• Daily Support and Problem Management: We provide a dedicated point of contact for all user support requests, from troubleshooting daily issues to diagnosing and resolving complex system errors to ensure your business processes continue uninterrupted.
• System Improvement and Optimization: Our service goes beyond simple fixes. We focus on making tangible improvements to boost system performance and provide strategic recommendations to optimize your business processes for greater efficiency.
• Development and Integration: We manage the full lifecycle of your application needs, including debugging, performance improvements, additional developments, and commissioning new processes or modules. We also handle the critical integration and data exchange between your SAP environment and other systems.
• Project Management and Consulting: Wether you plan on implementing a new solution or need to make changes to your systems. We partner with you to develop and implement the ideal solutions to meet your specific business requirements.
• Comprehensive Documentation and Reporting: All AMS activities, system changes, and improvements are meticulously documented. We provide regular, transparent reports to keep you fully informed on the health and performance of your SAP environment.

Partnering with an SAP AMS provider can offer significant advantages, including:

• Cost Savings: Outsourcing your SAP support can reduce your total cost of ownership by optimizing your application portfolio and eliminating the need for a large in-house support team.
• Access to Expertise: You gain access to a team of experienced SAP professionals with deep industry knowledge and technical skills.
• Increased Focus on Core Business: By offloading the day-to-day management of your SAP systems, your internal IT team can focus on more strategic initiatives that drive business growth.
• Improved System Performance and Stability: Proactive monitoring and maintenance help to minimize downtime and ensure your SAP applications are running at peak performance.
• Scalability and Flexibility: As an AMS provider we can offer flexible staffing models that allow you to scale your support up or down as your business needs change.

For global businesses operating across multiple time zones, system issues can arise at any hour. A 24x7 "follow-the-sun" support model is essential for ensuring that your critical SAP applications are always available and performing optimally, no matter where your users are located.

This model involves a global delivery team that provides seamless, round-the-clock support. As one regional team's day ends, another team in a different time zone takes over, ensuring that there are no gaps in coverage. This continuous handover process means that critical issues are addressed immediately, minimizing downtime and business disruption.

Key benefits of a 24x7 follow-the-sun model include:

• Maximized Uptime: Immediate response to incidents at any time of day or night prevents minor issues from escalating and keeps your business-critical operations running smoothly.
• Global Business Continuity: Ensures that all your international offices and remote employees receive the same high level of support, regardless of their location or working hours.
• Faster Resolution Times: With a team always on duty, troubleshooting and resolution begin the moment an issue is detected, significantly reducing the time to recovery.
• Proactive Maintenance During Off-Hours: System updates, patches, and health checks can be performed during non-peak hours, preventing any disruption to your daily business activities.

Ultimately, a 24x7 follow-the-sun support model provides the peace of mind that comes with knowing your SAP environment is being monitored and managed by experts around the clock, allowing your business to operate with confidence on a global scale.