Jira Service Management (JSM) is Atlassian’s IT service management (ITSM) solution, designed to help teams deliver high-velocity service with efficiency and control. Built on the power of Jira, it enables seamless collaboration between development, operations, and business teams. From handling service requests to managing critical incidents, JSM transforms traditional ITSM into an agile, responsive process.
A user-friendly portal for submitting and tracking service requests.
Quickly respond to and resolve incidents with built-in workflows.
Assess risks, get approvals, and implement changes without disruptions.
Reduce manual effort with intelligent automation.
Track IT assets and dependencies with CMDB (powered by Insight).
Connects natively with Jira Software, Confluence, and Bitbucket.
Streamline requests and resolutions with automated workflows.
Break down silos between IT, DevOps, and business teams.
Gain full transparency over service requests and incidents.
Control IT changes with structured approval processes.
Adapt JSM to fit your organization’s unique ITSM needs.
While Jira is renowned for its effectiveness in IT service management, its capabilities extend far beyond traditional IT teams. Jira Service Management enables teams across various departments to streamline workflows, enhance collaboration, and improve service delivery.
IT & Helpdesk Teams: Handle service requests, incidents, and asset tracking efficiently while ensuring seamless IT operations.
DevOps & Engineering: Manage incident response, automate change management, and align development with operational processes.
HR & People Operations: Oversee recruitment, employee onboarding, and internal service requests with structured workflows.
Finance Departments: Track budget approvals, process procurement requests, and manage financial reporting with clear accountability.
Legal Teams: Organize contract lifecycles, monitor compliance processes, and manage case files securely.
Facilities & Operations: Coordinate maintenance requests, oversee logistics, and manage service tasks for workplace efficiency.
Jira Service Management empowers teams to work smarter, resolve requests faster, and align services across the organization.
IT Support
That Works as Fast as
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Jira Service Management (JSM) is Atlassian’s IT service management (ITSM) solution, designed to help teams manage service requests, incidents, and change management efficiently:
With JSM, businesses can improve service delivery, enhance team collaboration, and provide faster resolutions for internal and external requests.
Unlike traditional ITSM platforms, Jira Service Management is:
JSM is built for organizations looking for a modern, scalable approach to IT and service management.
While JSM is primarily known for IT service desks, many teams use it beyond IT, including:
JSM is a versatile service management solution that adapts to the needs of any department.
JSM is part of the Atlassian Suite and integrates seamlessly with tools like:
This deep integration makes JSM a powerful, all-in-one service management platform.
JSM offers a wide range of ITSM capabilities, including:
These features make JSM a leading choice for IT and service teams looking for efficiency and scalability.
JSM is available in two hosting models:
Choosing between Cloud and Data Center depends on factors like compliance needs, customization, and infrastructure requirements.
