Atlassian ITSM Consulting | 24/7 Support & Automation

End-to-End ITSM Support for Seamless Operations, Cost Efficiency, and Continuous Improvement

Keeping IT services running isn’t just about fixing problems—it’s about preventing them. With our Atlassian IT Service Management (ITSM) support, your IT operations stay efficient, agile, and always improving. From optimizing Jira Service Management (JSM) to streamlining workflows and automating routine tasks, we ensure your IT teams can focus on what matters most.
Our global support network operates around the clock, delivering proactive service enhancements, incident resolution, and strategic improvements. Whether you need day-to-day operational support or long-term ITSM optimization, we’re here to help.

Incident and Problem Management

Reduce downtime with fast response and root cause analysis.

Automation & Workflow Optimization

Eliminate bottlenecks and accelerate service delivery.

Change & Release Management

Plan, test, and deploy changes seamlessly.

Performance Monitoring & Reporting

Gain insights to refine your ITSM strategy.

Optimized ITSM for Any Environment

Cloud, on-premise, or hybrid—we support your ITSM setup with tailored solutions that enhance efficiency and compliance. Our experts continuously refine and future-proof your IT service processes to align with evolving business needs.

Flexible Support When and Where You Need It

24/7 Global Service Desk: Rapid response, whenever issues arise.
Dedicated ITSM Specialists: Hands-on support from experienced consultants.
Strategic ITSM Advisory: Long-term guidance to improve service maturity.

Clear Processes, Measurable Results

Defined SLAs for reliable service delivery
Regular reporting with actionable insights
Customized service levels to match your business needs

1. Analysis

Assessment of your current ITSM landscape

2. Optimization Plan

Designing a tailored improvement roadmap.

3. Implementation

Integrating enhancements with minimal disruption.

4. Ongoing Support

Ensuring continuous optimization and scalability.

Enhance Jira Efficiency: Mastering JQL for Personalized Dashboards

Using Jira Queries for Efficient Search Functions and Personalized Dashboards

Tired of digging through Jira issues? Smart Filters and JQL can change that. Learn how to search smarter, track faster, and build dashboards that actually work for you.

Managing Customer Expectations with Effective Use of Jira Service Desk

Great service starts with clear expectations. Learn how Jira Service Desk helps you meet—and exceed—customer needs with smart workflows, SLAs, and automated updates.

Nearshoring has helped us make better use of our resources. By being able to outsource work to nearby countries, we were able to better utilise our capacities, increase our efficiency and save costs at the same time.
The easy onboarding, the possibility to expand the cooperation step by step as well as the competence of the employees are further factors that speak in favour of Lupus Consulting.

Markus Spichtig

Director Application Development

With their nearshoring expertise, Lupus Consulting helped us to successfully implement our numerous SAP requirements and achieve our goals. Working together, we have been able to coordinate international projects much better, saving time and resources. We are impressed by the expertise and flexibility of the team and can only recommend the model. Even the implementation of complex issues in consulting or development is now possible via nearshoring.

Achim Walter

IT-Lead

We are impressed by the company’s professionalism and reliability in nearshoring.
Near-shoring has helped us to implement our IT projects faster and more cost-efficiently. By being able to find specialised professionals in nearby countries, we were able to speed up projects and reduce costs. Onboarding was quick and straightforward. Scaling of consultants and developers is possible at any time and even the German language was no problem for some experts. Excellent support I can recommend to any company.

Henk Kiewet

Director IT Musashi Europe

IT Service Management

Optimize, Automate, and Elevate Your IT Operations